Design isn't about design.
It's about the experience.
Whether a person is drinking coffee, plowing a field, or telling their sister they love them, what people use to do these is not the point—their experience while using them is what matters. As much as designers like to celebrate their beautifully crafted or technologically advanced work, if the design gets in the way, it fails.
I examine the interplay between contexts, people, and design to better understand these experiences—why they fail or flourish, their inner workings, and how to design for better experiences.
Posts on a variety of topics and updates about my work. Off-the-cuff, on-the-fly, top-of-mind, and other hyphenated kinds of thinking.
The Design Workbench website showcases ongoing design research projects. It houses tutorials and articles to help readers learn more about becoming an experience-centered designer. It also features a podcast that introduces listeners to critical experience-centered design concepts.
For an app or health clinic to deliver a fantastic experience, the product's features must match the experiencer—the person using the design. The challenge facing designers who care about these experiences is deciphering what parts of a person's physical and emotional makeup should drive those features.
Some thoughts are worth keeping. ThoughtDots are save-worthy Twitter posts that beg to be connected.
Work I am publishing and presenting across various outlets.