In The FieldJuly 20, 2021kingsisland. We opened #kingsisland and we’ll close it! I may be 46 but I can still ride ‘em all.DateJul 20, 2021 @ 17:26Source ImageInstagramprevious storyIn 1987, I sent a letter thanking @southwestair for an amazing flight experience. 17 days later I received this letter signed “Herb” (and an SWA gift). 12 years later, I worked for Southwest responding to Customer letters like the one I sent ️. I learned many of the Experience Design concepts I teach in @xdmiamioh at @miamiuniversity while at SWA. This letter reminds me how service design can make people feel special when designers take the time to use care (and LUV). #customerexperience #experiencedesign #customerservice #southwestairlinesJuly 17, 2021next storyI used to have a Dogwood tree but it never produced dog treats. Must’ve had the wrong variety.July 23, 2021
In 1987, I sent a letter thanking @southwestair for an amazing flight experience. 17 days later I received this letter signed “Herb” (and an SWA gift). 12 years later, I worked for Southwest responding to Customer letters like the one I sent ️. I learned many of the Experience Design concepts I teach in @xdmiamioh at @miamiuniversity while at SWA. This letter reminds me how service design can make people feel special when designers take the time to use care (and LUV). #customerexperience #experiencedesign #customerservice #southwestairlinesJuly 17, 2021
I used to have a Dogwood tree but it never produced dog treats. Must’ve had the wrong variety.July 23, 2021
