In The Field July 15, 2021 You’re all clear, kid! The TV backlight repair worked. Designers: try new things, push yourself, expand your knowledge set. Date Jul 15, 2021 @ 10:59 Source Image Instagram previous storyMy 16 year-old. And many morrrre… (happy birthday)July 13, 2021next storyIn 1987, I sent a letter thanking @southwestair for an amazing flight experience. 17 days later I received this letter signed “Herb” (and an SWA gift). 12 years later, I worked for Southwest responding to Customer letters like the one I sent ️. I learned many of the Experience Design concepts I teach in @xdmiamioh at @miamiuniversity while at SWA. This letter reminds me how service design can make people feel special when designers take the time to use care (and LUV). #customerexperience #experiencedesign #customerservice #southwestairlinesJuly 17, 2021
In 1987, I sent a letter thanking @southwestair for an amazing flight experience. 17 days later I received this letter signed “Herb” (and an SWA gift). 12 years later, I worked for Southwest responding to Customer letters like the one I sent ️. I learned many of the Experience Design concepts I teach in @xdmiamioh at @miamiuniversity while at SWA. This letter reminds me how service design can make people feel special when designers take the time to use care (and LUV). #customerexperience #experiencedesign #customerservice #southwestairlinesJuly 17, 2021
